Return

Returns

Right of return

PG FACTORY srl is willing to ensure the best online shopping experience.

  • If for any reason you are not satisfied with your order, you can request a return (even partial, in the case of multiple items) within 14 days from the date of delivery and before use.

The return can be activated by writing an e-mail to customer service eshop@pieroguidi.com specifying the date and order number and the reasons for the return.

Without delay and within 3 working days you will receive an e-mail from our Customer Service confirming acceptance of the return and you can choose whether to replace your order or request a refund. In both cases, we invite you to place your order in the original delivery packaging as you received it including any promotional material.

You will receive instructions on behalf of our Customer Service for the collection of your order by the courier appointed by us.

Once your order has been received at our logistics center and the appropriate return compliance checks have been carried out, the refund will be made via the same payment method within 6 working days, deducting shipping and return costs.

Please note products purchased during sales and/or other promotional periods and items in the Factory Store section cannot be returned but only exchanged.

  • If the products in your order are defective, damaged or do not correspond to what you ordered, you can exercise the right to return within 7 days from the date of delivery of your order and before use.

The return can be activated by writing an e-mail to customer service eshop@pieroguidi.it specifying the date and order number and the reasons for the return.

Without delay and within 3 working days you will receive an e-mail from our Customer Service confirming acceptance of the return and you can choose whether to replace your order or request a refund. In both cases, we invite you to place your order in the original delivery packaging as you received it including any promotional material.

You will receive instructions on behalf of our Customer Service for the collection of your order by the courier appointed by us.

Once your order has been received at our logistics center and the appropriate return compliance checks have been carried out, the refund will be made via the same payment method within 6 working days.